RETURN, EXCHANGE, REFUND & CANCELLATION POLICY
At Aarzah, we aim to deliver premium quality ethnic wear with utmost care. Every product goes through strict quality checks before dispatch. However, please read our policies carefully before placing an order.
EXCHANGE POLICY (ONLY SIZE ISSUES)
We offer exchange only for size issues.
- Exchange request must be raised within 5 days of delivery
- Product must be unused, unworn, unwashed, and in original packaging
- Tags, labels, and packaging must be intact
- Only one-time exchange is allowed per order
- Reverse pickup may or may not be available depending on location
- Customer may be required to self-ship the product
Once we receive and inspect the product, the replacement will be shipped.
NO RETURN POLICY
We do not accept returns for:
- Change of mind
- Color difference (due to lighting/photography)
- Minor design/embroidery variations
- Fit issues other than size exchange
DAMAGED / WRONG PRODUCT
We only accept returns/replacements in the following cases:
- Wrong product delivered
- Product received in damaged condition
Conditions:
- Complaint must be raised within 24 hours of delivery
- Unboxing video is mandatory (without cuts)
Without proper proof, request will not be accepted.
REFUND POLICY
Refund is applicable only if:
- Wrong product is delivered and replacement is unavailable
- Damaged product is verified and replacement is not possible
Refund Terms:
- Refund will be processed within 5–7 working days
- Amount will be credited to the original payment method
- Shipping charges (if any) are non-refundable
CANCELLATION POLICY
- Orders can be cancelled within 12 hours of placing the order
- No cancellation will be accepted after 12 hours
- Once order is processed or shipped, cancellation is not allowed
IMPORTANT TERMS
- Aarzah reserves the right to approve or reject any request
- Products not meeting return conditions will be sent back to customer
- Slight variations in embroidery, color, or fabric are not defects
- All products are handcrafted/ethnic wear, so minor variations are natural